Here’s how we can help…
No matter how your customers choose to buy from you, the right technology allows you to offer them a faster, smoother and more enjoyable experience that keeps them coming back. As customer expectations of your in-store and online shopping environments evolve and blur, Daisy helps you blend technologies together in a way that takes personalisation to a whole new level.
Alongside all these benefits, a seamless WiFi experience can keep customers in store for longer, while encouraging wider sharing of your brand.
Cloud-enabled features like intelligent call routing and natural language self-service help to make your service even more seamless, while AI algorithms make each interaction more intuitive and personalised than the last.
Cloud-based services also provide unprecedented flexibility to scale capacity up and down to meet periods of increased demand. Meanwhile, Daisy CloudBridge allows you to create a bespoke, multi-cloud infrastructure that meets the unique needs of your retail operation.
The profile of the retail workforce is changing, with an overall fall in employee numbers and a growing proportion of highly qualified workers. A robust tech plan will be vital in empowering your people to do their best for customers while creating a working environment that attracts and retains the very best. With high-end digital skills likely to come at a premium, working with an experienced technology partner can help you make it a reality.
Choose between full-service Mobile Device Management and our Bring Your Own Device option, which lets employees access your network in total security with their own tablet or smartphone. Alternatively, for a whole new level of business agility, let Daisy WorkPlace turn each employee smartphone into a full-service extension of your office IT environment.
Productivity and efficiency
In an ultra-competitive sector where customer loyalty can never be taken for granted, being able to adapt and upgrade your technology quickly is vital. Supply chains, logistics and other core activities must be constantly monitored to optimise cost and efficiency, while legacy solutions are almost guaranteed to hold you back. Daisy can help you blend the right technologies to make your business more “joined up” and cost-effective than ever.
Daisy helps you enhance the performance of your network infrastructure with SD-WAN technology, which simplifies the management of multiple networks and numerous connections. CloudBridge, meanwhile, allows you to combine multiple clouds in a “hybrid” infrastructure that’s tailored to your business needs, while maximising the effectiveness of any legacy hardware.
If you take on seasonal workers, their induction and training can all be provided on-site through an iOS or Android device equipped with Mitel MiCollab, maximising productivity from the outset.
Through enabling the use of more efficient network transport such as SIP Trunking and intelligent call routing can help boost productivity and reduce costs.
But that’s not all. An emphasis on mobile tech allows you to quickly set up new branches and pop-up stores, trusting Daisy’s supply-chain services to provide all necessary equipment, including PCI-compliant mobile point-of-sale.
Security and resilience
Protecting your customers’ personal and financial data is a core priority, as is being able to stay open and trading come what may. Our experts can help you assess your individual risk landscape and keep your systems backed up and running whatever the threat – from system or hardware failures to online fraud, cyber-attacks and natural disasters.
Our class-leading eBackup service ensures your critical data is replicated offsite and held in an uncompromised, recovery-ready state, ready for instant re-set. Meanwhile, Safe Haven provides an alternative secure location (including employee workspace) if one of your back-office sites is compromised. Swift, comprehensive break-fix services are available for your hardware and, if your network footprint is large and sophisticated, our FlexConnect tool allows you to reconfigure connectivity and minimise the impact of an outage in one area.