Microsoft Teams has seen great success as a remote working and collaboration tool, especially since the unprecedented requirement to work from home during the on-going pandemic. As we look towards our post-pandemic workplace culture, we are already seeing the demand for simplified voice and audio-conferencing solutions which are truly scalable. Daisy’s Direct2 for Microsoft Teams is a suite of services designed to address your home working collaboration requirements in three ways; for businesses looking to provide external calling, call centre and voice recording capabilities directly from Microsoft Teams, for integration into an existing telephony solution, or for a brand-new telephony platform within a Microsoft Teams cloud environment.
A trusted Microsoft partner
Daisy is a Microsoft Gold partner and CSP, with seven specific accreditations across the various elements of the server and desktop portfolios. As one of the UK’s largest telecoms providers, not only can we deploy Microsoft 365 licenses for our customers, we can also provide project management and professional services – ensuring a seamless transition when migrating any voice user to Microsoft Teams phone system, whether you are moving from an onsite PBX, an alternative VoIP product or Skype for Business.
How Direct2 for Microsoft Teams works
Direct2 for Microsoft Teams suite of services is designed to deliver:
- A Direct Routing experience by adding external calling capability from Microsoft Teams.
- A hybrid voice option, where calls can be routed between Microsoft Teams and an existing PBX.
- A feature-rich cloud-hosted phone system, which replaces legacy on-premise or VoIP systems.
All of the above have the options of adding contact centre functionality and voice recording to Microsoft Teams.
Perfect for growing businesses looking to access word-class cloud telephony on a reduced scale.
Benefits of Daisy Direct2 for Microsoft Teams
- No CapEx costs
- Your users can call anywhere, anytime with competitive calling rates
- Scalable and flexible – a cloud delivery on a per-user basis
- Highly resilient triple entry points into Microsoft Azure
- Added business continuity functionality
- Automated provisioning
- PCI, GDPR and MIFID 2 compliant call recording as an option
- Contact centre functionality as an option
- The option to maintain an existing voice service
Frequently Asked Questions
INTEGRATE & TRANSFORM
SECURITY & COMPLIANCE
With this service, you can reduce the number of individual applications needed for users to collaborate.
AGILE & FLEXIBLE
4D ADOPTION AND TRAINING
DAISY CORPORATE SERVICES
How we work with you
AssessWe’ll work with your project team to assess and understand requirements and business continuity objectives
DesignBased on your requirements and any customisation needs we’ll design the ideal solution for your company
DeployIncluding number porting, dial plans, user set up & configuration, along with SIP trunk and end point provisioning
Test We’ll test the entire solution and verify all functionality to ensure a smooth transition while minimising any potential down time
TrainOur end-user 4D training and adoption covers Microsoft Teams plus any add-on applications such as call centre and call recording
SupportWe provide Tier 1 and Tier 2 support, and interface with Microsoft as necessary for any Microsoft Teams related issuesClick here to read our full guide on Direct2 for Microsoft Teams >>
Working with the best to deliver the best
""Moving away from traditional phone handsets to softphones for Microsoft Teams was a major part of our strategy as an organisation to become flexible, agile and collaborative – work on anything from anywhere with anyone and that includes accepting phone calls on the move.""
Ricky Harding, Head of IT Service Delivery and Infrastructure, Mothercare Global Brand
