Daisy’s CloudBridge Portal | Cloud Management Made Simple

The simple way to manage your cloud estate

Check out our 60 second video and find out how CloudBridge portal can save you time and give you the visibility and control you need to easily manage your cloud estate.

Manage your cloud services from a single dashboard

With the Daisy CloudBridge Portal, you can easily control your cloud estate from a single dashboard. Add Microsoft 365 licences, allocate them to users, view event logs, analyse billing and reporting, view usage of compute, storage, and network, plus get complete cost visibility including forecasts giving you a view into the future.

Self-serve Microsoft 365 subscriptions at the click of a button

No more requests and time spent waiting for Microsoft 365 subscriptions. With the Daisy CloudBridge Portal, you can add licences in just a few clicks with complete cost visibility, and quickly assign them to users.

Easily add and subtract users and simply allocate licences to each user

You can add users to Microsoft 365 quickly and easily, saving you time and making you more efficient and productive.

View event logs including user history, subscriptions information and subscription changes

View a historical list of events and approval requests, so you are never in the dark and always have an unrestricted view of what’s going on in your cloud estate.

Manage Azure subscriptions and usage

View your Azure usage, costs and reporting as well as all of your subscriptions and users.

Take control with complete cost visibility

The Cloudbridge Portal offers you complete transparency and visibility of your costs. View and export all of your invoices, billing and reporting from one easy to manage location.

View billing and reporting for each service

Dive into each service area for a more granular look at the billing and reporting for each service

View usage of compute, storage, and virtual network

You can easily stay on top of compute, storage, and network to ensure everything runs smoothly and there are no nasty surprises.

See into the future. Forecast future usage and costs

Use predictive forecasting to see into the future to help you make informed decisions without any guesswork.

To find out more about CloudBridge, visit our CloudBridge page or get in touch with one of our cloud experts.

Migrate To Hybrid Cloud [Blog]

Every cloud is unique when you look at them, every one different to its peers. But even in that uniqueness we can group them into types; Stratocumulus. Cirrus. Cumulonimbus and so on. Even more fundamentally, each and every cloud is constructed of water vapour. H2O.

It is the same when you are planning your journey to the cloud. You are unique, your organisation is unique, and your cloud strategy will be too – but that doesn’t mean that you can’t group what you are trying to achieve and distil it down to your fundamental concerns at the same as identifying the benefits and building your business case: organisational agility, productivity, efficiency, scalability and cost-effectiveness.

Every cloud has its silver lining but it is sometimes a little difficult to get it to the mint.

Don Marquis

Don’t think of the uniqueness of your organisation as being a barrier to adopting a cloud strategy – the bespoke nature of hybrid cloud architecture means you won’t be hammering a square peg into a round hole but creating an environment that fits your organisation.

So how do you mint that silver lining of a hybrid cloud strategy?

Which kind of cloud are you?

Firstly, it sounds simple but is often missed, we need to make an inventory of your current state. Identifying all the workloads, your user base and rate of usage for each of these workloads, calculating the cost of compute, storage and networking, defining the security, recovery and continuity needs and finally researching the all legal and compliance implications for these.

Sounds a lot but without this baseline we won’t be able to accurately assess what you have, what you need and what you want to change. Below are some pointers to help evaluate each of these areas and begin to build a picture of your estate.

Sound daunting? Our experts are on hand to help you with as little or as much of this process as you need. Get in touch to find out how we can help.

Make an inventory of workloads

The best place to begin? Making an inventory of all of your organisation’s applications and workflows, such as email systems, finance applications, databases, and CRM systems. Starting from the top and working down.

Next, we determine which workloads are business-critical, whether there is any sensitive data, which of these are prime candidates for public cloud, and which need to be highly available.

It’s a good idea to estimate the effort to move each workload to the cloud and the advantage of doing so; even a simple classification of high effort/low effort, high value/low value will give an idea.

High Effort/High Value Contact Centre High Effort/Low Value Dev/Test
Low Value/High Value Data Warehouse Low Effort/Low Value

Once a birds-eye view of these workloads has been established, the task of planning where each workload should reside becomes easier. This is something your internal teams may want to undertake or we can assist and help produce.

daisy cloudbridge consultation hybrid cloud

Identify User Base & Rate of Usage

Once we have mapped out all of your workloads, their importance to your organisation and where you can gain the most benefit from migrating them to the cloud, the next step is to identify the rate of usage and user base. This is important in order to know how you can go about executing a migration with as little effect on your users and customers as possible as well as what kind of configurations are needed.

Calculate costs

An essential part of any business decision is, of course, costing it out. What kind of level of compute is necessary? How much storage do you need? What are the networking costs? As we know the level of storage required is likely to grow and change, our cloud experts think ahead to minimise future storage costs and other hidden costs that may arise.

Define security & recovery needs

Identify your businesses appetite for risk and requirements to meet industry or customer standards is a vital part of the process; what kind of SLAs need to be in place? What sort of failover and business continuity considerations need to be taken? What are the security implications of the planned migration so far?

With more than 30 years’ experience in business recovery, we have experts on hand to assist with these critical considerations which can have some grey areas and intricacies.

Research legal

Just like for when you are assessing your security and recovery needs, make sure you are aware of the compliance and legal guidelines that your organisation must adhere to. What about future considerations? Getting all information available together at this stage is vital for planning your next steps.

Choose a type of migration

Do you need a platform-as-a-service (PaaS) where the virtual machines (VMs) are configured by the service provider? Or is this something you can do in-house with infrastructure-as-a-service (IaaS)?

What about considerations like rolling back from Public Cloud? Is there a path back? Make sure you have a strategy that includes optional paths in the future means that you won’t ever paint yourself into a proverbial corner.

Got some silver already?

If you are already utilising a hybrid cloud architecture and are interested in changing things up, this may still help. If not, get in touch with one of our cloud experts and we can talk through your requirements and advise you on the optimal path and how we can help.

Thinking of starting your cloud journey, or just need advice on your current cloud architecture? Get in touch today with one of our experts, and we can help talk through your requirements.

CX Whitepaper | Delivering a Digital Customer Experience (CX) for Today’s Mobile Consumer [Whitepaper]

In this customer experience white paper, we discuss the digital customer experience (CX) and how it has shifted from a “nice to have” to an essential service.

More than ever, customer experience (CX) is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

The latest market research puts this reality into perspective. 9 out of 10 consumers want absolute omnichannel service – they expect a seamless experience when moving from one communication method to another, such as phone to text or chat to phone. 57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support. At the same time, consumers are now empowered by social media. Over one third of the world’s population has active social accounts. These consumers are comfortable posting their opinions and observations about their experiences on social media. In this environment, a negative customer service story can easily go viral.

This whitepaper provides more stats like this, discusses the digital customer experience and how it has shifted from a “nice to have” offering to an essential service, before providing an overview of the digital expectations and habits of today’s consumer and offers practical next steps for transforming customer experience from dated to digital.

Costain

Today, to manage the built environment effectively, you have to digitise it in some way. We’re training drone pilots to give us digital images of areas… putting GoPro cameras on the front of trains to survey lines. It’s becoming much more of a digital environment. For us, it’s about using tools to get a better view or control of scope and scale.

Bill Price, Systems and Technology Director at Costain

The Background

Costain is one of Britain’s foremost engineering solutions providers, working to improve the nation’s quality of life by delivering integrated consultancy, asset optimisation, technology and complex delivery services, in vital areas such as rail travel, energy, water, highways and more.

Costain provides a complete end-to-end offering, encompassing all aspects of design, construction, engineering, maintenance, facilities management, integrated consultancy and innovation across the life cycle of its clients’ assets.

Harnessing digital technology is central to achieving this vision. Through the effective capture and analysis of data, Costain generates vital insights that allow it to optimise clients’ infrastructure usage, respond to challenges quickly and deliver outstanding results for UK citizens.

The Challenge

Daisy’s deep, all-round expertise in complex IT integration makes it a natural partner for Costain. The relationship stretches back over a decade, during which Daisy has progressed from supplying relatively simple break-fix telephony services to the operation of a full IT service desk, which combined 25% cost savings with improved SLA delivery.

Over time, the partnership has expanded to include several upgrades to Costain’s IT hardware and systems (covering more than 3,000 assets and accompanying software) and a combined IT support contract with its own full-time service manager and on-site support teams at the business’ Manchester and Maidenhead offices.

Costain has always been forward-thinking in its approach to IT and data systems. As the group has moved towards an end-to-end, data-driven and holistic approach to infrastructure management, it has been quick to draw on Daisy’s knowledge to facilitate the delivery of crucial applications and maximise the effectiveness of its offer.

The Solution

To meet the demands of Costain’s new technology-intensive working methods, Daisy has helped the group’s internal IT team migrate much of its digital estate to Microsoft’s cloud-based Azure platform.

This allows Costain to deliver complex technology in a new and seamless way to the whole of its business – a total of 5,000 users. Meanwhile, the adoption of Microsoft 365 has helped to enhance data sharing and collaboration across the organisation.

In addition to managing its own internal applications, the group has been able to use the Azure platform to provide key solutions direct to its customers. These include document management, project controls and access to public enquiry information.

In addition, Daisy has also taken on the management of Costain’s mobile telephony requirements, including the provision of Microsoft 365 for phone to 3,500 individual users, ranging from office-based support staff to engineers in the field.

The Result

“Today, to manage the built environment effectively, you have to digitise it in some way,” said Costain’s Systems and Technology Director, Bill Price. “We’re training drone pilots to give us digital images of areas… putting GoPro cameras on the front of trains to survey lines. It’s becoming much more of a digital environment. For us, it’s about using tools to get a better view or control of scope and scale.”

Daisy has played a central role in changing Costain’s business to a technology-driven, end-to-end model that fully supports its brand. The migration to a cloud-based delivery approach will reduce the need for future large-scale systems upgrades, while hardware outlay is also likely to reduce.

Operational efficiency, by contrast, is undergoing a transformation.

The relationship is founded on trust, and a shared commitment to service excellence. By building a deep understanding of Costain’s business and future strategy, the Daisy team can contribute in an empirical, ongoing way to the planning process, keeping the business where it wants to be – at the forefront of technological innovation. Continuity of personnel has enhanced this atmosphere of collaboration, with Daisy’s account director having worked with Costain from the earliest stages of the relationship. Daisy’s service manager takes regular part in senior management meetings and members of Daisy’s on-site team are known at all levels of the organisation, from chief financial officer to security staff.

This is not a project-based or sales-based relationship. Instead, Costain views Daisy as a strategic partner for IT, technology innovation and ongoing business support. This puts Costain, and by extension a vital swathe of UK infrastructure, in a position to thrive, well into the future.

 

Daisy-Corporate-Services-Introducing-Quick-start

Introducing Daisy Quick-start

Daisy Quick-start: Providing all the building blocks needed for a successful construction site.

We know that when you get the green light on a construction project,  you’ll want to get your on-site office up, running and fully-operational as quickly as possible.

A reliable communications network is vital, but it can take weeks – if not months – to get a fixed internet connection. And making sure it’s a robust, secure system can often delay you even further.

In this video, we introduce Daisy Quick-start. A flexible, fast and secure way to get your construction site fully-operational in a fraction of the time.

Watch the full video below:

 

Four Simple Steps to Construction Site Connectivity – [Infographic]

We look at how Daisy’s Quick-start can help get your site up and running in no time.

When you get the green light on a construction project, you’ll want to get your on-site office up and running as quickly as possible. But the everyday chaos of construction sites along with sharing information by word of mouth and paper-based documentation can contribute to low productivity and misunderstandings resulting in delays in project delivery. 

That’s why the ideal communication system for any construction business is one that is both robust and reliable; one that is able to handle the multiple communication channels and moving parts of a construction site while ensuring that no project-critical data is lost in transit.

Is it time you employed Daisy Quick-start?

Take a look at the infographic below for four easy-to-follow steps for rapidly-deployed construction sites.

Daisy-Quick-start-Construction-Infographic

Daisy Quick-start: A Solid Foundation that Moves With You…

Flexible, fast and fully-operational: the building blocks for a successful construction site.

Construction sites are bustling by nature. In these fast-paced, and busy environments, problems with communication and information sharing are pretty inevitable. Project-critical information can be fragmented and more often than not, only certain site staff have access to it. This leads to low productivity, delays and misunderstandings.
Continue reading “Daisy Quick-start: A Solid Foundation that Moves With You…”

Clugston Logo

Clugston

Daisy has a ‘can do’ attitude – and we have access to high-quality people with the skills we need. Daisy people understand our environment and what we want.

Alf Spencer, Head of IT at Clugston

The Background

Employing 500 people, Clugston is a leading provider of building, civil engineering, design, repair and maintenance, surveying, facilities management and specialist engineering services.

The Challenge

Access and utilise specialist IT skills and resources to improve services and in particular hosting and WAN. Ensure essential network connectivity in a constantly changing business environment – and do so at controlled cost.

The Solution

Design, implement, manage and support a hosted infrastructure and WAN to underpin back-office applications, covering a business-critical wide area network, with robust connectivity between the data centre, head office and multiple sites. Include easy access to wide-ranging skills and resources that Clugston cannot match in-house.

The Result

High performance IT and network services with professionally managed hosting in a secure facility underpinning essential business systems. Reliable wide area network connectivity to multiple sites, minimising downtime and potential impacts on operations. Ad hoc project services and hands-on support also available as required.

Clarke Energy

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The appeal of the Daisy solution was its simplicity. The solution has eased a lot of headaches and enabled us to efficiently manage our mobile costs.

Anthony Hayes, Group IT Director at Clarke Energy

The Background

Clarke Energy is a specialist in the engineering, installation and maintenance of gas-fuelled power plants and a market leader in the provision of low-carbon and renewable combined heat and power plants.

Having experienced consistent growth for the past 20 years, the business now provides employment for a workforce of over 1000 people across 16 different countries. Clarke Energy has a strong service based operation and enviable reputation for providing a top quality, reliable and accountable customer service.

The Challenge

Prior to choosing Daisy, Clarke Energy was already receiving a cost-effective mobile package from another network provider. However, the business required a bespoke solution that was more aligned to its specific needs. After previous dealings, the business decided to place its trust in Daisy to create a tailored solution which took into account Clarke Energy’s worldwide travel profiles.

Clarke Energy also felt that the competitor it was with didn’t have its interests at heart. Therefore, a fundamental factor in changing providers was the need for a dedicated customer service that would cater to the business’ needs.

The Solution

As an independent provider of telecommunications services, Daisy was able to create a bespoke mobile solution that met the needs of the business. Thanks to a strong relationship with Vodafone, Daisy’s tariff matched what Clarke Energy was previously receiving from the rival supplier, while also offering a cost-efficient solution aligned to the business’ worldwide operations.

The bespoke tariff ensures that Clarke Energy receive a superior customer service compared to the rival supplier, which also includes dedicated after support should any issues arise.

The Result

Having been able to offer a bespoke mobile solution specific to the business’ worldwide requirements, Clarke Energy is now better able to efficiently manage its mobile costs.

Anthony Hayes, Group IT Director at Clarke Energy, said: “The appeal of the Daisy solution was its simplicity. The solution has eased a lot of headaches and enabled us to efficiently manage our mobile costs.”

Through exceptional customer service, Daisy has also helped Clarke Energy reduce the workload of its IT team, which has contributed to the improved efficiency and running of the business as a whole.Anthony continued: “As a company that prides itself on our own customer service, we appreciate the real value it can add to both working relationships and the day-to-day running of our business.”

Anthony continued: “As a company that prides itself on our own customer service, we appreciate the real value it can add to both working relationships and the day-to-day running of our business.”

The Future

Daisy understands that Clarke Energy is expected to experience further growth, so solutions are continually being analysed in order to cater to the business’ requirements.

“Daisy worked hard to ensure we got the mobile contract we needed, delivered by a team that is always on hand when we require them. They understand that we need a communications partner that will grow and adapt with our business and we look forward to working with them for years to come,” added Anthony.

Stena Drilling

stena-drilling

We are now able to be more confident about our voice communications. We have removed a single point of failure, which is important for our voice communications and our Emergency Response function.
Ian Fraser, IT Manager at Stena Drilling

The Background

Stena Drilling is a maritime drilling contractor based in Aberdeen.

A global business, Stena Drilling holds a portfolio of successful past and present operations in the North Sea, US Gulf of Mexico, South East Asia, Mediterranean, Caribbean, South America, Australia, North Africa and West Africa. In expanding its fleet of well-maintained drilling units, the company has had an active role in building and converting rigs and, in doing so, pioneering some of the most leading-edge technologies and innovations in the drilling world.

The Challenge

Stena Drilling originally partnered with Nessco in 2005 for the maintenance of its Mitel 3300, and more recently, Spiritel for the maintenance of its Mitel 3300 MXe II controller. Following the acquisition of Spiritel at the end of 2010, Daisy has continued to develop the relationship.

Stena Drilling wanted to enhance communications between its sites and increase the flexibility for its workers to enable them to work off site efficiently.

The Solution

To make it easier for employees at Stena to work off site, Daisy paired the company’s landline extensions to mobile phones and implemented the ‘voicemail to email’ function so that they are able to benefit from uninterrupted communications whilst on the move.

To improve reliability on site Daisy provided Stena with resilient controllers as well as an audio web conferencing solution to allow the customer to control their costs. Daisy provided additional support by reassigning their extension numbers and also managed the installation of a controller at a new site in Stjordal, Norway. This new installation allows transparent connectivity between the sites and centralised administration functions.

The Result

Ian Fraser, IT Manager at Stena Drilling, said: “Following the updates from Daisy it has enhanced our overall communications and has increased our availability to be able to work off site. It is really beneficial to still be able to get calls whilst out of the office and the ‘voicemail to email’ function is a very useful feature.

“Now that we have the audio web conferencing technology we are able to further control our costs, rather than having to use an external provider at premium rates as we had to previously.“Daisy had a real understanding of our business’ goals and

“Daisy had a real understanding of our business’ goals and worked really well with our other suppliers in order to integrate all the services. We are now able to be more confident about our voice communications. We have removed a single point of failure, which is important for our voice communications and our Emergency Response function.”

The Future

Ian concludes: “We have received excellent service and Daisy has been really helpful with any issues that we have encountered. We are keen to further develop the system as new features and functions become available to allow us to continue to improve our telephone communications”