Keeping you connected anytime, anywhere, on any device
Make your business communications as easy as your personal ones, with simple solutions from Daisy. Fixed-line telephony, mobile, messaging, contact centre solutions and apps fused into one solution that will drive business growth and customer satisfaction. Delivered either on your premises or in the cloud, priced per-user-per-month, or on a monthly bill, Unified Communications (UC) can improve productivity and save your business valuable time and money.
Online UC Mitel is a secure and scalable solution built in Google Cloud. It is everything you need to take your unified communications to the next level, delivering more mobility, collaboration, and exceptional customer experiences – without the cost and complexity of a traditional, premises-based communications system.
Direct2 for Microsoft Teams
Helping you integrate your on-premises PBX to Microsoft Teams with additional applications such as contact centre, or a complete cloud deployment service. All services include end-user training and support.
Direct Routing for Microsoft Teams
Daisy Direct Routing for Microsoft Teams is a flexible, accessible and cost-effective solution which allows you to make secure high-quality external PSTN voice calls.
Your Office. Wherever You Want It. With Daisy WorkPlace, your employees’ smartphones become mobile, full-service extensions of your on-premise IT environment.
- New levels of mobility, agility and cost-effectiveness, whether you’re on the road, meeting with clients or visiting colleagues at another location.
Ensure high quality voice communication at all times. Extend internal capability and increase productivity through standard or HD quality video communication.
- Audio conferencing
- Web conferencing
- Video conferencing
From IM to desktop sharing technology, Daisy’s multimedia conferencing tools enable people to work together more effectively and increase productivity by speeding up decision-making.
- Email, voicemail, faxes and instant messaging
- Single mailbox
- Instant voice or video calling
Application integration means you can improve efficiency and productivity by making previously disparate systems work together in a simple way.
- Redirect incoming calls
- Transition active calls between devices
- Central voicemail solution
- Single dedicated DDI number
An intelligent, integrated contact centre can transform your interaction with customers and your business.
- Automatic Call Distribution (ACD)
- Management and reporting
- Interactive Voice Response (IVR)
- Application Integration
- Workforce Applications
Daisy is a founding member of the Microsoft Cloud Solution Provider Programme and can provide real expertise in migrating your business to Microsoft Cloud offerings including Microsoft 365.
- Subscription plans that include access to Office applications that include: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access plus other productivity services that are enabled over the internet (cloud services)
Ask the expert
On-premise UC solution: On-premise provides full control over a unified communications infrastructure. Exploiting existing on-premise resources, such as virtual servers, allows you to install and secure full control over a UC solution, helping reduce costs and provide reassurance that all company data is kept within your organisation. An on-premise option provides the flexibility synonymous with UC solutions, coupled with high resilience and high availability.
Hosted UC solutions: A hosted UC platform removes the burden of having to maintain hardware on site and allows you to have the same UC features through a private or public cloud. Offering the same flexibility of a hardwired infrastructure, it provides great ease of use, anywhere-anytime connectivity and can scale up or down as your business requires.
Hybrid UC solutions: Combine your on-premise and hosted UC solutions and get the best of both worlds.
Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.
“As a university, a large number of people rely on being able to get in touch with you around the clock. The decision to upgrade to a cloud solution was an obvious choice. A lot of support is currently being withdrawn on older telephone systems, and we simply can’t risk being caught out without that all-important telephone system in place.”
Matthew Craughwell, Telecoms Team Leader at City, University of London
Unified Communications tailored to your business
Daisy understands the business challenges of reducing costs, improving efficiency, driving customer engagement and increasing sales – all while addressing cybersecurity concerns. We work with you to design bespoke solutions to meet your needs, offering both private and shared environments.
Unlike many of our smaller competitors, we have all of the skills in-house. We can utilise our network, our data centres and our fully-skilled engineers across the UK, and, as preferred suppliers on many PSN frameworks, we’re experienced in public sector deployments too.
We can help you to adapt to change at pace by providing simple pricing and technical expertise so that you can make more informed decisions to maintain your competitive edge, meet evolving customer needs and provide future-proof technology that will open up new opportunities.