Service Desk

Delivering a greater user experience

Our UK based service desks provide a single point of contact 24x7x365 for IT incidents and requests, offering a high first-time fix ratio. Users have a rich choice of methods to get in touch – including via telephone, email and the self-help portal. We offer dedicated and syndicated service desks and are familiar in operating directly within a SIAM based model, or as a resolver desk to compliment your internal provision. This means we can deliver a service that compliments your business offering and enhances the user experience.