Contact Centres

An intelligent, integrated contact centre can transform your interaction with customers and your business

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Talking to your customers and your teams has never been more important or more complex. From a web search to a web chat; from a voice call to social media, you need to handle them all, from one central view.

Our experts can discuss your requirements and ensure that you get a solution that’s the best possible fit for your organisation, sourcing from one of our many partners at the leading edge of contact centre technology.

With access to the broader market and expert knowledge of these solutions, we can wrap this solution into any of our other products and services. Whether that be Mobile, Cloud, a collaboration tool like Teams, or a Connectivity and Security solution which ensures you have the bandwidth and the confidence to fully-enable homeworking, our specialists can provide a full-service wrap to suit your needs.

Why improve customer experience (CX)?

67% of customers prefer self-service to speaking to a representative.

Only 1 in 26 unhappy customers complain, meaning for every complaint you may be losing 26 customers.

The number of companies investing in the omnichannel experience has jumped from 20% to more than 80%.

https://www.superoffice.com/blog/customer-experience-statistics/