A trusted long-term partnership to power your business forward.
How can you get the most from your technology on an ongoing basis? Maximising and maintaining the advantage it gives you demands ongoing management – something you may not have the resources (or desire) to handle in-house.
With Daisy managing your technology solution, you’ll have a partner who cares about your business as much as you do. As well as being aligned with best practice procedures, we have all the resources and capabilities necessary to oversee delivery – effectively acting as an extension of your business.
A passionate team that just “makes it happen.”
We partner you with a named service manager and a single service desk to handle all contact with you – from ongoing service support to lifecycle management, system upgrades and reporting – all while ensuring optimal performance. Daisy holds the ISO/IEC 20000-1 certification in IT Service Management, and all of our service managers are qualified in ITIL v3 methodology.
A choice of support levels to suit your needs
Choose from three levels of service management: desk-based, field-based and dedicated. This ability to scale from light-touch to dedicated service management sets us apart from other providers and means we can offer you the right level of service at the right price point, without sacrificing quality. This leaves you to focus on what you do best – serving your customers.
With the largest highly-skilled engineering force of any UK tech provider, Daisy can reach 97% of businesses within a single hour. So if your network, phone system, servers or any other vital infrastructure suffers a problem, we are always close at hand for a fast resolution.
Simple. Comprehensive. Cost-effective. Just effective, full-stop. A Daisy Break-Fix contract can provide comprehensive vendor-approved parts and labour, as well as all on-site work, with no hidden charges. Our service desk is available 24/7 because today’s businesses don’t get to stop for breath.
No matter how good a technology solution is, problems can occur. But with Daisy on hand, you are assured that any impact will be minimised or eliminated meaning you won’t have to rely on in-house personnel taking time out of their day job if something goes wrong. We empower you to focus on delivering your service to your customers while we deliver our service to you, ensuring that your resources and budget are always put to optimum use.
- Unlimited 24/7 access to our UK-based service desk
- UK-wide geographical coverage
- Fast and efficient incident resolution
- Contracted service levels
- Largest provider of multi-vendor maintenance in the UK
- Capable of reaching 97.5% of the UK’s business community within the hour
- 12 locations throughout the UK holding spares
- Five service levels to suit all customer requirements
- Provides customers with peace of mind that any problems will be dealt with quickly and in a professional manner
Enquire now about our Support and Managed Services