Customer Training Services

Customer Training Academy

Connecting your business to the resources you need

Daisy’s customer training academy provides highly professional, cost-effective training and education services that enable users to get the most out of your solutions.

Different users have different demands for how they use technology, so our courses and experienced trainers cater for all levels and needs.

Our methodology is simple…

Phase 1 – Training Analysis

A training analysis is carried out, alongside profiling of the trainees such as end-users, agents, supervisors, administration and technical staff, this is done in conjunction with the project manager, installation engineer and you the customer. From which a training plan is then formulated and proposed.

Phase 2 – Education Plan

The training plan is developed and validated, alongside any training tools and evaluation. Dates and training schedules are agreed.

Phase 3 – Delivery

The courses are delivered.

You choose your training method


Onsite Training Solutions
Our qualified trainers come to your offices – a method that offers a significant saving and exceptional convenience. Recommended when a number of employees with a common objective need to be trained in the same technology.

Virtual Classroom
Courses are available in a live virtual classroom format lead by experienced instructors. This delivery format provides a convenient training solution, when delegates have busy schedules or are across a number of locations.

Custom Solution
Our approach reflects our commitment to equipping organisations and their staff with the real‐world skills and knowledge required to be effective. Our applied methodologies are based on our belief that people learn by doing.

Telephony/Unified Communications Solutions Training

A big part of our training solutions portfolio focuses on new system training for telephony unified communications platforms

  • Attendant Consoles
  • Call Recording Administration
  • Unified Collaboration
  • Unified Messaging Administration
  • End User & Key User
  • Voice Platform Administration
  • Contact Centre Agents
  • Call Routing Administration
  • Conferencing
  • Devices & Applications

Technology Expertise

We hold the highest level of accreditations and knowledge across our leading vendor partners

MitelMicrosoftCiscoAvayaGamma

Example of current Mitel and Microsoft courses available

Mitel MiVoice Business

  • MiVoice Business System Administration
  • MiVoice Business With Flow Through Provisioning Administration
  • MiCollab MCA Administration
  • MiCC Business Supervisor (Real Time / Historic Reporting)
  • MiCC Business YSE Administration
  • IVR Routing Administration
  • MiVoice Business Operator Console
  • Desk Phone, MiCollab, Mobile, Client and Softphone for End or Key Users
  • MiCollab Audio, Web & Video Conferencing for End or Key Users
  • MiCC With Ignite for Agents or Key Users

Mitel MX-ONE

  • MX One System Administration
  • CMG Configuration & Directory Manager Administration
  • MiCC Enterprise Administration (includes Configuration, Information & Report Manager)
  • MiCollab Advanced Messaging Administration
  • InAttend Operators Workstation
  • Desk Phone, MiCollab, Mobile, Client and Softphone for End or Key Users
  • CMG Web for End or Key Users
  • MiCC Enterprise Agent with Desktop Manager for Agents or Key Users

Microsoft

  • Administration & Trouble Shooting
  • Managing MAC’s
  • SharePoint for End Users
  • Teams & OneNote – End Users
  • Consultancy – Implementation and Guidance

Call one of our training advisors on 0330 024 3333
or email SalesTrainingTeam@dcs.tech