Compliance

Compliance

The aim of Daisy Corporate Services (DCS) is to ensure that the company is compliant with all regulatory requirements for its industry as well as the internationally recognised ISO standards it has achieved. We fulfil these requirements by training, monitoring and auditing whilst continually updating our policies and processes to ensure they reflect changes in relevant legislation.

DCS has successfully achieved various quality certifications that evidence our outstanding and world-leading work and our commitment to keeping our customers as the focus of everything we do. These include: ISO 9001 certification for Quality Management, ISO 14001 certification for Environmental Management, ISO 20000 certification for Service Management, ISO 27001 certification for Information Security and ISO 22301 certification for Business Continuity in respect of our Business Continuity services.

Click here for details of our quality accreditations >>

To support the effective maintenance of our rigorous compliance programme we have a dedicated, qualified and experienced compliance team that reports into the board of directors. Our compliance programme is designed to ensure that all employees meet the high standards we have set for ourselves.

DCS Pandemic Response Position Statement for Business Continuity Services
Important information regarding our business continuity service provision in the event of a pandemic (such as the Coronavirus Covid-19).

DCS Pandemic Response Position Statement for other DCS Contracted Services
Important information regarding our contracted service provision in the event of a pandemic (such as the Coronavirus Covid-19).

Premium Rate Service Code of Practice
Code of practice for small and domestic customers, premium rate services and number translation services.

Code of Practice for SME Customers and Service Level Agreements and Guarantees
Code of practice for SME customers, fixed voice/line and broadband services – service level agreements and guarantees.

Modern Slavery Act
An outline of our current policies, practices and plans to continue to uphold the Modern Slavery Act.

Accessibility and Vulnerability Policy
An overview of our continued commitment to customers who may need additional support.

Group Tax Policy
Reviewed annually and updated as appropriate, to continue to meet our legal obligations and ethical standards.

Statement on Payment Practice Improvement Action Plan
Reporting in line with Department for Business, Energy & Industrial Strategy reporting guidance.

Anti-Bribery and Corruption Policy
This Policy Statement applies to Daisy Group (‘Daisy’) and each of its subsidiary companies.