Transport & Logistics: Addressing Three Key Steps for Better Results – [Infographic]

How to develop the integrated, all-round digital fitness to thrive in the transport & logistics sector.

The transport & logistics sector is changing fast, with new players, new business models and new client expectations, all fuelled by the rise of digital technology.
Continue reading “Transport & Logistics: Addressing Three Key Steps for Better Results – [Infographic]”

Daisy’s CloudBridge Portal | Cloud Management Made Simple

The simple way to manage your cloud estate

Check out our 60 second video and find out how CloudBridge portal can save you time and give you the visibility and control you need to easily manage your cloud estate.

Manage your cloud services from a single dashboard

With the Daisy CloudBridge Portal, you can easily control your cloud estate from a single dashboard. Add Microsoft 365 licences, allocate them to users, view event logs, analyse billing and reporting, view usage of compute, storage, and network, plus get complete cost visibility including forecasts giving you a view into the future.

Self-serve Microsoft 365 subscriptions at the click of a button

No more requests and time spent waiting for Microsoft 365 subscriptions. With the Daisy CloudBridge Portal, you can add licences in just a few clicks with complete cost visibility, and quickly assign them to users.

Easily add and subtract users and simply allocate licences to each user

You can add users to Microsoft 365 quickly and easily, saving you time and making you more efficient and productive.

View event logs including user history, subscriptions information and subscription changes

View a historical list of events and approval requests, so you are never in the dark and always have an unrestricted view of what’s going on in your cloud estate.

Manage Azure subscriptions and usage

View your Azure usage, costs and reporting as well as all of your subscriptions and users.

Take control with complete cost visibility

The Cloudbridge Portal offers you complete transparency and visibility of your costs. View and export all of your invoices, billing and reporting from one easy to manage location.

View billing and reporting for each service

Dive into each service area for a more granular look at the billing and reporting for each service

View usage of compute, storage, and virtual network

You can easily stay on top of compute, storage, and network to ensure everything runs smoothly and there are no nasty surprises.

See into the future. Forecast future usage and costs

Use predictive forecasting to see into the future to help you make informed decisions without any guesswork.

To find out more about CloudBridge, visit our CloudBridge page or get in touch with one of our cloud experts.

Migrate To Hybrid Cloud [Blog]

Every cloud is unique when you look at them, every one different to its peers. But even in that uniqueness we can group them into types; Stratocumulus. Cirrus. Cumulonimbus and so on. Even more fundamentally, each and every cloud is constructed of water vapour. H2O.

It is the same when you are planning your journey to the cloud. You are unique, your organisation is unique, and your cloud strategy will be too – but that doesn’t mean that you can’t group what you are trying to achieve and distil it down to your fundamental concerns at the same as identifying the benefits and building your business case: organisational agility, productivity, efficiency, scalability and cost-effectiveness.

Every cloud has its silver lining but it is sometimes a little difficult to get it to the mint.

Don Marquis

Don’t think of the uniqueness of your organisation as being a barrier to adopting a cloud strategy – the bespoke nature of hybrid cloud architecture means you won’t be hammering a square peg into a round hole but creating an environment that fits your organisation.

So how do you mint that silver lining of a hybrid cloud strategy?

Which kind of cloud are you?

Firstly, it sounds simple but is often missed, we need to make an inventory of your current state. Identifying all the workloads, your user base and rate of usage for each of these workloads, calculating the cost of compute, storage and networking, defining the security, recovery and continuity needs and finally researching the all legal and compliance implications for these.

Sounds a lot but without this baseline we won’t be able to accurately assess what you have, what you need and what you want to change. Below are some pointers to help evaluate each of these areas and begin to build a picture of your estate.

Sound daunting? Our experts are on hand to help you with as little or as much of this process as you need. Get in touch to find out how we can help.

Make an inventory of workloads

The best place to begin? Making an inventory of all of your organisation’s applications and workflows, such as email systems, finance applications, databases, and CRM systems. Starting from the top and working down.

Next, we determine which workloads are business-critical, whether there is any sensitive data, which of these are prime candidates for public cloud, and which need to be highly available.

It’s a good idea to estimate the effort to move each workload to the cloud and the advantage of doing so; even a simple classification of high effort/low effort, high value/low value will give an idea.

High Effort/High Value Contact Centre High Effort/Low Value Dev/Test
Low Value/High Value Data Warehouse Low Effort/Low Value

Once a birds-eye view of these workloads has been established, the task of planning where each workload should reside becomes easier. This is something your internal teams may want to undertake or we can assist and help produce.

daisy cloudbridge consultation hybrid cloud

Identify User Base & Rate of Usage

Once we have mapped out all of your workloads, their importance to your organisation and where you can gain the most benefit from migrating them to the cloud, the next step is to identify the rate of usage and user base. This is important in order to know how you can go about executing a migration with as little effect on your users and customers as possible as well as what kind of configurations are needed.

Calculate costs

An essential part of any business decision is, of course, costing it out. What kind of level of compute is necessary? How much storage do you need? What are the networking costs? As we know the level of storage required is likely to grow and change, our cloud experts think ahead to minimise future storage costs and other hidden costs that may arise.

Define security & recovery needs

Identify your businesses appetite for risk and requirements to meet industry or customer standards is a vital part of the process; what kind of SLAs need to be in place? What sort of failover and business continuity considerations need to be taken? What are the security implications of the planned migration so far?

With more than 30 years’ experience in business recovery, we have experts on hand to assist with these critical considerations which can have some grey areas and intricacies.

Research legal

Just like for when you are assessing your security and recovery needs, make sure you are aware of the compliance and legal guidelines that your organisation must adhere to. What about future considerations? Getting all information available together at this stage is vital for planning your next steps.

Choose a type of migration

Do you need a platform-as-a-service (PaaS) where the virtual machines (VMs) are configured by the service provider? Or is this something you can do in-house with infrastructure-as-a-service (IaaS)?

What about considerations like rolling back from Public Cloud? Is there a path back? Make sure you have a strategy that includes optional paths in the future means that you won’t ever paint yourself into a proverbial corner.

Got some silver already?

If you are already utilising a hybrid cloud architecture and are interested in changing things up, this may still help. If not, get in touch with one of our cloud experts and we can talk through your requirements and advise you on the optimal path and how we can help.

Thinking of starting your cloud journey, or just need advice on your current cloud architecture? Get in touch today with one of our experts, and we can help talk through your requirements.

CX Whitepaper | Delivering a Digital Customer Experience (CX) for Today’s Mobile Consumer [Whitepaper]

In this customer experience white paper, we discuss the digital customer experience (CX) and how it has shifted from a “nice to have” to an essential service.

More than ever, customer experience (CX) is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.

The latest market research puts this reality into perspective. 9 out of 10 consumers want absolute omnichannel service – they expect a seamless experience when moving from one communication method to another, such as phone to text or chat to phone. 57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support. At the same time, consumers are now empowered by social media. Over one third of the world’s population has active social accounts. These consumers are comfortable posting their opinions and observations about their experiences on social media. In this environment, a negative customer service story can easily go viral.

This whitepaper provides more stats like this, discusses the digital customer experience and how it has shifted from a “nice to have” offering to an essential service, before providing an overview of the digital expectations and habits of today’s consumer and offers practical next steps for transforming customer experience from dated to digital.

Menzies Distribution

 

The integration of our call handling services is good news for our customers and will further increase the level of service we offer. By having one larger customer service department we can invest in the latest facilities and technology. We can also better flex staffing levels through the day to meet demand.

Terry Dunning, Manager, Menzies Distribution

The Background

Menzies Distribution is a leading provider distribution and marketing services to the UK’s newspaper and magazine supply chain. It handles 4.5 million newspapers – rising to 6 million on Sundays, and 2.5 million magazines each day, with deliveries made to more than 21,500 customers. Menzies’ UK market share is now an estimated 26% in newspapers and 29% in magazines. The company has more than 25 distribution depots, 50 locations in total and over 4,000 employees.

The Challenge

Menzies understood that in order to continue its growth and remain the most efficient and reliable newspaper distribution business in the UK and Republic of Ireland, it needed to invest in a highly effective, scalable and resilient communications infrastructure.  The company also wanted to sharpen its competitive edge and invest in a system that would enable innovation in its services and ensure that warehouse efficiency and sales revenues were maximised.

The Solution

An IP telephony and contact centre solution was proposed by Daisy. Other solutions from rival suppliers were considered but Daisy’s solution provided the superior resilience and scalability that Menzies’ needed in order to meet its evolving communications requirements; both within its headquarters and throughout its national network. The Avaya Intelligent Communications solution replaced the previous multi-site network based on Avaya INDeX switches with a centralised configuration based on Avaya Communication Manager (ACM) using Avaya’s Flatten, Consolidate, Extend (FCE) approach.

This solution enabled Menzies to rationalise its customer services operations and build a resilient infrastructure with full business continuity for voice services, available at two locations that could act as disaster recovery (DR) sites. It also gave an ideal platform for further growth and the introduction of new services and technology innovations. Various Avaya IP telephony solutions were provided for different Menzies locations, while Avaya’s CCE Contact Centre Express and CMS Reporting were deployed within the two call centres and the two acting DR sites.

The Result

With the presence of the 24/7 network operations centre team both Daisy and Menzies have visibility and the ability to react as soon as issues are raised with the systems at any time of the day. Menzies has been assigned a service manager and dedicated desk-based support manager. This team ensures that Daisy remains accountable for the project deliveries throughout the life of the contract.

As a result there was improved customer service, a scalable platform for growth, a faster return on technology investment, enhanced efficiency and a huge saving on costs. There was also improved resiliency and business contingency, with enhanced management control and reporting.

Secure Retail

Secure Retail

Secure Retail_crop

Our HPUX server is the backbone of our business. If any part of it is not recoverable, ultimately, our business wouldn’t function.

Vicki Moon, Technology Implementation Manager at Secure Retail

The Background

Secure Retail is the specialist provider of payments hardware and services for the retail, hospitality and unattended sectors. Growing in size and capabilities, the nature of its business dictates the need to maintain and protect its own secure, reliable systems.

The Challenge

Incorporating an HPUX system into a single, reliable and predictable recovery solution to safeguard the running of critical functions such as sales, finance and logistics, ensuring continuity in the event of an IT interruption.

The Solution

A single-solution Cloud Backup & Recovery from Daisy, delivering cross-platform, automated data backup and recovery services for physical and virtual servers, presented physically, virtually or via the Cloud.

The Results

Peace of mind from the technical competence of the Daisy recovery team and the knowledge that a backup and recovery service is in place and tested, including the business critical HPUX database and applications. Secure Retail is achieving faster recovery time objectives (RTOs) for the business and the granular solution provides more flexibility in what specific data is backed up and/or recovered and is more cost-effective.